Frequently Asked Questions
Below are answers to the most commonly asked questions that we've received here from visitors like yourself. If your question is not answered below, please contact us via email and we'll reply with an answer and add your question to this page.
- Do you offer Refunds if I'm not satisfied with Guide Site Builder?
- Do you charge taxes on sales of Guide Site Builder?
- Will Guide Site Builder work with my Mac OS Computer?
- Will Guide Site Builder work with my Linux Computer?
- What versions of Windows will Guide Site Builder work with?
- What do I need besides the Guide Site Builder software to get started?
- Does Guide Site Builder include any documentation?
- Is there any guarantee I'll make money with Guide Site Builder?
- Are the web pages and sites generated by Guide Site Builder XHTML and CSS compliant?
- What software does my web server need?
- Are my uploaded guides and documents protected from web crawlers and scrapers?
- Can I contact you by telephone?
- What kind of statistics does Guide Site Builder provide?
Q. Do you offer Refunds if I'm not satisfied with Guide Site Builder?
While we're very proud to say that we've never had anyone return our software, we do offer a standard 30-day "no questions asked" return policy. Should you not be 100 percent satisfied with Guide Site Builder, simply contact us and we will be happy to assist you with a refund.
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Q. Do you charge taxes on sales of Guide Site Builder?
Unfortunately, we do charge the necessary taxes to comply with the local laws of Ontario and Canada. Ontario residents must pay PST and GST taxes and customers in the rest of Canada must pay GST. Customers from the rest of the world including the USA pay no taxes on our software.
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Q. Will Guide Site Builder work with my Mac OS Computer?
Unfortunately, no. There is no Mac support currently in Guide Site Builder and no future Mac support planned at this time. If there is enough interest, we will look at including this in a future version of Guide Site Builder.
Note: Guide Site Builder may function correctly under a "Boot Camp" installation of a supported Windows operating system, or one that is run in VMware or Parallels. However, we do not provide technical support for such installations.
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Q. Will Guide Site Builder work with my Linux Computer?
As with Mac support, there is currently no Linux support implemented or planned at this time. However, you may find some success using Guide Site Builder under an emulated installation of Windows. We do not provide technical support for such installations.
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Q. What versions of Windows will Guide Site Builder work with?
Guide Site Builder will operate under Windows 2000, Windows Server 2003, all versions of Windows XP, all versions of Windows Vista, and Windows Server 2008. Guide Site Builder should work with the Windows 7 Beta, however no support is offered for Windows 7 Beta installations.
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Q. What do I need besides the Guide Site Builder software to get started?
In order to use this software, you will need;
- An active Internet connection
- Intel Pentium, AMD Athlon or better computer
- 256 megabytes of RAM (minimum)
- 200 megabytes of available hard disk space (minimum)
- A web hosting account with at least 25 megabytes of free space
- A domain name pointed to your web hosting account (example: www.yourwebsite.com)
- FTP access to your web site for the publishing of web pages and content
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Q. Does Guide Site Builder include any documentation?
Absolutely. You can view the help documentation for Guide Site Builder online, or through the "Help" menu that is built directly in to the Guide Site Builder software.
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Q. Is there any guarantee I'll make money with Guide Site Builder?
Since we cannot control your products, niche, marketing, talent or any other factors, we cannot guarantee you will be a success! What we *can* guarantee is that Guide Site Builder will greatly simplify the process of procuring new subscribers and their valuable contact information which you can use to market your related products and services to. In our internal and beta testing, we have seen approximately fifty to one hundred new subscribers every thirty days utilizing simple search engine optimization or SEO techniques and no paid marketing or advertising.
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Q. Are pages generated by Guide Site Builder XHTML and CSS compliant?
Yes, and yes! The web sites are built to XHTML 1.1 Transitional and CSS 2.1 specifications. This means that the sites will work in any web browser and will render correctly, including Internet Explorer, Firefox, Safari, Chrome, Opera, and more.
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Q. What software does my web server need?
Your web server will require a couple of basic software items that should be included in your web hosting plan to properly display the web pages produced by Guide Site Builder. First, you will need a web server software such as Apache or LigHTTPD. If your server is running Windows, the included IIS web server will suffice but has not been fully tested. You will also require PHP version 5 scripting capabilities - whether included as a module or as CGI on your server. Beyond that, no additional software is required on the server-side to properly display Guide Site Builder sites.
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Q. Are my guides protected from web crawlers and scrapers?
Yes, they are. Guide Site Builder includes security precautions that will block those that do not have access privileges from receiving your guide, document, whitepaper, or other content that you are providing to your users.
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Q. Can I contact you by telephone?
Yes, you can. Should you have any questions, please feel free to contact us toll-free in North America at 1 (888) 686-1870 or internationally at +1 (613) 686-1870.
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Q. What kind of statistics does Guide Site Builder provide?
Guide Site Builder provides you two comma-separated values (CSV) files with information and statistics. The first tile contains the list of subscribers and the form variables that they completed during sign up (name, email address, etc.). The second file contains a listing of subscribers, and a list of the files that were downloaded per e-mail address. This allows you to see which of your guides or files are being downloaded by which users, which in turn gives you an idea of what products or niches a certain user is interested in. We recommend that you clean out or "prune" the data in these CSV files regularly so that they do not get too large - but doing this is entirely up to you.
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